Frequently Asked Questions
1) How do I subscribe to the service?
Go to the "Our Service" page. Select the product or prize you want to play for and follow the instructions. After entering your mobile number you will receive a free of charge verification message. After confirming via text message/activation PIN code Or by sending the word AGREE to 80210. you can play for your prize.
2) How do I unsubscribe from the service?
There are four ways to stop the service:
1: Via text/sms: You can opt-out at any time by sending 'STOP' to 80210 You will be unsubscribed immediately.
2:Via e-mail: You can send an e-mail containing the phone number that needs to be unsubscribed to email@example.com. You will be unsubscribed within 24 hours (between business hours, otherwise on Monday after the weekend).
3: Via telephone help line: customers can call the live help line number 1 416-800-2491 (standard local rates, during business hours).
4: Via our unsubscription form.
The customer will be unsubscribed within 24 hours (on business days).
3) What are the costs of the service?
There is no sign up fee for the service. You subscribe to receive up to 4 messages a week from TriviCell at $2 (CAD) per message received. Sent text messages are charged at standard operator cost.
4) How many questions are there?
The service consists of 4 (four) skilled-based questions per week sent to you.
5) How long does the service go on for?
This is a subscription service. The service will go on until you unsubscribe from the service.
6) I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.
7) I did not subscribe to this service, why am I receiving messages?
We do not send any messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember sending the message. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.
8) I thought this service was free of charge?
To avoid miscommunication, the price of the service is mentioned multiple times on all our promotional material.
9) My underage child has subscribed to this service.
We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating 'STOP' to 80210. For other methods of un-subscription, see FAQ 2. Our website clearly states multiple times that our services are for contestants of 16 years and older only. When a contestant is below the age of 16, parental approval is necessary to use our services. We are not liable for subscriptions of minors without parental approval.
Our services are according to the Code of Conduct made by the telecom operators.
10) I've filled in my mobile number but haven't received a PIN code!
Please fill in your mobile number on our website. Press send. In several minutes you will receive the activation PIN code on your mobile phone.
11) I've been sent Spam! What can I do to stop this?
TriviCell does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email. If you have signed up with such a network to receive promotional material via email, you could therefore receive a TriviCell offer. If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an un-subscription button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).
12) How can I stop pop-ups?
Some computer software is offered free of charge and comes with integrated advertising. Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications. Our affiliate networks can promote TriviCell services via these applications, which will appear as a pop-up in screen. Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge. You can compare this situation to free to air television, where commercials are broadcast during shows to cover the cost of broadcasting those shows. Pop-ups are harmless and can be closed in the same way as every other window. If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.
13) I don't know the keyword!
In order to answer our trivia quiz you will need to know the keyword for the quiz that you are playing. This enables our system to recognise which question you are answering. Keywords are mentioned in each text containing questions, just follow the instructions and you will be fine. For example, our message may contain the following "text PLAY A, PLAY B or PLAY C to 81121", here the keyword is 'PLAY', so by replying with 'PLAY A' you are answering with option A.
14) How do I know if I've won?
Winners will receive a text message stating that they have won and that they can contact us at info.trivicell.com. We may also call the winner if no information is received after a certain amount of time.
15) My question is not listed in the FAQs!
For all other questions: please send an email with your complaint to firstname.lastname@example.org (don't forget to mention your mobile number in the email!).
Should you require further assistance please send an email to: email@example.com (Please do not forget to mention your mobile number in your email!).
You can also call our helpline: 1 416-800-2491 (standard local rates, during business hours).